Payment Policy

At Evlou, we are committed to providing a secure, transparent, and convenient payment experience for every customer.

Accepted Payment Methods

We accept the following secure payment methods:

Visa
Mastercard
Maestro
American Express
Discover
JCB
Diners Club

The payment methods available at checkout may vary depending on your location and device.

Secure Payments

All payments are processed through secure, encrypted payment gateways that comply with industry security standards. We do not store or have access to your complete payment card information.

Payment Authorization

When you place an order, your payment will be authorized and charged at the time of purchase. Orders will only be processed after successful payment authorization.

If your payment cannot be authorized or is declined, your order will not be completed. Please verify your payment details or contact your payment provider for assistance.

Currency

All prices displayed on our website are shown in U.S. Dollars (USD) unless otherwise stated.

If your payment is made in another currency, your bank or card issuer may apply currency conversion rates and additional fees. These charges are determined by your financial institution and are not controlled by Evlou.

Taxes

Applicable sales taxes are calculated automatically during checkout based on your shipping destination and local tax regulations.

Order Confirmation

After your payment has been successfully processed, you will receive an order confirmation email containing your order details. If you do not receive this email within a reasonable time, please check your spam or junk folder before contacting us.

Payment Verification

To help prevent fraudulent transactions, Evlou reserves the right to verify payment information before processing an order. In certain cases, additional verification may be required, which could result in a slight processing delay.

Failed or Duplicate Payments

If you believe you have been charged more than once or experience any payment-related issues, please contact our customer support team. We will investigate the issue promptly and, where appropriate, process any eligible refund in accordance with our Return & Refund Policy.